Helping the Front-line Answer “So. . . Now What?”
One of the most important activities that I undertake as a product developer is listening to our clients and end users articulate their worlds and their challenges. With our focus on customer...
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Now We Are Here…Let’s Get This Party Started
Today, the Maritz Restaurant Research Group is here at the Restaurant Leadership Conference in Scottsdale, Arizona. We are here to launch Capella Restaurant — the newest addition to Maritz’ proven...
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What’s in a Score?
One of the things that has kept coming up in conversations with colleagues in both the retail and restaurant businesses recently is how to make sense of the various customer experience reporting...
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Engaging surveys for your customers so they give valuable feedback
You remember last week that we posed the questions: How do your customers respond to the (Maritz enabled) survey and when they do, how do you engage with them? Last week, we answered the first part and...
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How SmartProbe™ helps you improve brand performance
In the last blog I introduced you to our mobile survey optimisation technology. Now I would like to show you how it fits in with our SmartProbe™ innovation – a unique online verbatim probing tool. Do...
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To Support, Or Not To Support, That Is The Question
If you remember seeing Grease in a movie theatre, you might also remember the Atari line of home computers. Somewhere buried deep in my parent’s garage is a box labeled, “Atari 800XL.” My family’s...
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Listen Up! Bank Customers Want to be Heard
Like many bankers I know, my chosen profession was not the result of some well thought out plan or career aspiration that I had growing up. After three years of tossing pizzas in college, a part-time...
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